Check-out and Departure

Frequently Asked Questions

FAQs
Check-out and Departure

If I check out one or more days earlier than originally planned can I get a refund for those nights?
How long will my security bond take to be released back into my account?
Do I have to wash the linen prior to departure?
Can I leave my keys in the apartment upon check-out?
Can I have a late check out?
What time is check-out?
Do we check-out at our hotel?

Can't find an answer to your question?

Our friendly team can help. Send us an email, or call us on +61 7 5554 3200. Our office is open 9am to 5pm (Monday to Friday) and 9:30am to 3:30pm (Saturday, Sunday & Public Holidays).

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Cultural Acknowledgement: Holiday Holiday acknowledges the Traditional Owners of Country and we recognise their continuing connection to land, waters, culture and community. We pay our respect to Elders past and present, and we value and respect Aboriginal and Torres Strait Islander cultures in all that we do.